Policies

RETURNS

We always want to ensure that our customers are fully excited about our products and confident in their purchase.  If you are unsatisfied with you product, we will honor returns within 10 days of delivery, and refund your payment less a 10% restocking fee. Otherwise you have 30 days to return it for store credit. 

The customer is responsible for shipping item(s) back to our studio and they must be received in unused, brand new condition, including the original tags and packaging – within 7 days of return request. Upon receipt and inspection of the returned item(s) to verify restocking quality, we will refund your payment less original shipping fees and a 10% restocking fee - to your original payment method. USPS, UPS and FedEx are all good shipping options. Shipping is non-refundable.

Please note that we must receive the package back in our studio within 10 days of original delivery.

Please carefully repackage and ship all Returns to:

 

Send us an email so we know it’s on its way: info@atomicfreedom.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
A credit will automatically be applied to your credit card or original method of payment, within 3-4 days.

**All custom orders are final sale**

 

EXCHANGES

If you would like to exchange your Atomic Freedom product for another item, please return the original purchase to our studio within 10 days of delivery.

Just as with Returns, the customer is responsible for shipping item(s) back to our studio and they must be received in unused, brand new condition, including the original tags and packaging - Upon receipt and inspection of the returned item(s) to verify restocking quality, we will honor an exchange at the full original price

Please note that we must receive the package back in our studio within 10 days of original delivery.

Please carefully repackage and ship all Exchanges to:

 

Please send an email to atomicfreedom@gmail.com to inform us of the Exchange - and please indicate the item you would like to exchange for.

Please include a copy of your original order email in the package - or please include your name, address, email address and order number in the package.

Please note that the customer is responsible for shipping both ways.

For International Customers - please note that you will be responsible for all duties and taxes on Exchanges.

We will send an invoice if there is a difference in cost between the two items, or issue a refund if needed.

Please allow 1-2 weeks from the time an exchanged item is sent to our studio for processing the exchange and shipping the new item.

Please understand that if the item is returned used, damaged and beyond restocking quality - or if the item is returned beyond the exchange policy interval - an exchange will not be honored and the item will be returned at the customer's expense.  

 

CUSTOM ORDERS

We are capable of producing all our products in any Waxed Canvas Color we carry in stock.  

Please email us with any requests at atomicfreedom@gmail.com and we will work out the details accordingly.

*Please note that all Custom Orders are final and are not eligible for our Return or Exchange Policies*

 

TAXES

Please note that all residents of New York will automatically be charged a 8.875% Sales Tax.